Determining Technician Success in the Home

Your technicians are crucial to your company’s customer experience—they’re your front line in the home! But too often, those same technicians are the least prepared to execute on your customer service strategy. That is, until you’ve given them the correct training. . . .

 

In this week’s episode of Cracking the Code, Contractor University faculty members Weldon Long and Russ Horrocks explain how to train your technicians to go above and beyond for customer service, and how you can reward them for doing so. The result? Happier customers and a more successful business.

 

All that and more on this week’s episode! Watch, free for everyone through August 8th, at MyContractorUniversity.com/CBS-Show.