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How to Increase Profit by Improving Customer Service
Excellent customer service is no longer a nice-to-have, it's a must-have!
This week, Gary Elekes explains why a positive customer experience is crucial to the success of your contracting company.
Plus, Gary describes the value of online reviews and Weldon Long helps you get back to the basics of relationship building as we enter the shoulder season.
All that and more on this week's Cracking the Code, available free for all until 9/6. Watch now at EGIA.org/CBS-Show.
Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy
Weldon Long is the NY Times Bestselling Author of The Power of Consistency and one of the nations leading experts on building profitable contracting companies. His clients include Direct Energy, Clockwork Home Services, FedEx, Dex Media, Carrier/Bryant Corporations, Goodman Manufacturing, Rheem/Ruud and many of the best service contractors in the nation. Dr. Stephen R. Covey, Tom Hopkins, Tony Robbins and the Napoleon Hill Foundation have endorsed his work and books. Learn more at www.HVACSalesAcademy.com or www.WeldonLong.com.
Gary Elekes | President
Gary Elekes is the president of EPC Training, co-founder of iMarket Solutions, an HVAC and plumbing contractor, and a recognized expert in lead generation and contracting with more than 30 years of experience in the trades. He is also a founding faculty member of EGIA Contractor University, which provides contractors with the training, tools and resources to build the business and life of their dreams. For additional information, visit egia.org/university.