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EGIA 'Cracking the Code' Show: Dealing with Difficult Customers
Finding techniques to disarm difficult customers and provide great customer service is key to the success of your contracting company.
This week, learn how to keep your homeowners comfortable throughout the sales process by using third-party validation and analogies they can understand.
Plus, your selling techs will learn how to sell more service agreements and salespeople learn how to overcome the "I want to think about it" objection.
All that and more on the latest episode of Cracking the Code. Watch free now at EGIA.org/CBS-Show, before it enters the members-only archive on 8/23.
Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy
Weldon Long is the NY Times Bestselling Author of The Power of Consistency and one of the nations leading experts on building profitable contracting companies. His clients include Direct Energy, Clockwork Home Services, FedEx, Dex Media, Carrier/Bryant Corporations, Goodman Manufacturing, Rheem/Ruud and many of the best service contractors in the nation. Dr. Stephen R. Covey, Tom Hopkins, Tony Robbins and the Napoleon Hill Foundation have endorsed his work and books. Learn more at www.HVACSalesAcademy.com or www.WeldonLong.com.