Sila Services Uses 3D Simulation Training to Upskill Field Technicians

AUSTIN, Texas — Interplay Learning, a leader in immersive career development solutions for the skilled trades, and Sila Services, a leading home services platform operating HVAC, plumbing, and electrical companies, are pleased to announce that Interplay will deliver ongoing, scalable training solutions across Sila Services’ 30+ brands.

With a workforce of 1,200+ field technicians and a commitment to a people-first approach, Sila Services has selected Interplay Learning to enhance and scale its training and development operations. Interplay will provide Sila Services’ expanding family of brands with cutting-edge 3D simulation training and career-building training pathways that integrate with existing systems, reduce trainer burden, and develop its talent pipeline.

A Shift in Learning

With Interplay’s training content, Sila Services can provide safe and consistent training anytime, anywhere across its distinctive brands. This reduces reliance on location-specific training and dependence on senior technicians and managers for training responsibilities. The mobile and structured shift in learning leads to less disruption in business operations and provides a repeatable solution from apprentices to leadership roles, boosting confidence in technicians’ ability to expand their skill sets and meet customer needs.

“Our training philosophy is deeply rooted in our core value of putting people first,” says Edward McFarlane, chief learning and development officer, Sila Services. “We chose Interplay because it's intuitive for our technicians to use and minimizes administrative burdens for our managers. Its user-friendly approach and reporting tools help us efficiently hire new talent, onboard, and develop our own well-rounded workforce, aligning perfectly with Sila Services’ aggressive growth objectives.”

Personalized Learning Paths

The integration of Interplay’s skills assessments into Sila Services’ training strategy and technology stack creates personalized learning paths across multiple trades and skill levels. This approach increases engagement and retention while building reliable skills inventories, enabling more effective talent deployment to jobs. It also supports rewarding promotions and developing technically proficient leaders capable of driving Sila Services’ growth and new partner acquisitions.

Additionally, Interplay’s connection to NATE, third-party agencies like OSHA and EPA, and relationships with major original equipment manufacturers create an industry-validated ecosystem that Sila Services can rely on for top-tier training and certification opportunities all in one place. This ensures technicians are well-equipped to meet industry standards and exceed customer expectations.

“We are proud to partner with Sila Services, a company culturally aligned in its dedication to empowering all levels of the workforce through training,” said Doug Donovan, founder and CEO of Interplay Learning. “Together, we will reimagine the way career training is conducted, from apprenticeship to leadership roles, and build a well-rounded workforce capable of meeting growth goals and industry demands.”