This week, we are updating our Software Showcase: links external commercial subcontractor field personnel to the back office, platform for American Express virtual cards, digital resources for restroom fixture specs, digital marketing solutions for home services businesses, updated platform with vehicle video monitoring, and more.
HOUSECALL PRO UPDATES include an improved online booking tool, 24/7 video monitoring for vehicles and recording clips of unsafe behavior and disturbances, a new collection of common industry services added to the price book featuring homeowner-friendly descriptions, offline viewing for scheduling in areas with no Wi-Fi or cell reception, and automating text and emails to ensure no customer or opportunity falls through the cracks.
Kelly L. Faloon is a contributing editor and writer to Contractor, Contracting Business magazine and HPAC Engineering and principal of Faloon Editorial Services. The former editor of Plumbing & Mechanical magazine, Faloon has more than 26 years of experience in the plumbing and heating industry and more than 35 years in B2B publishing. She started a freelance writing and editing business in 2017, where she has a varied clientele.
Faloon spent 3 1/2 years at Supply House Times before joining the Plumbing & Mechanical staff in 2001. Previously, she spent nearly 10 years at CCH/Wolters Kluwer, a publishing firm specializing in business and tax law, where she wore many hats — proofreader, writer/editor for a daily tax publication, and Internal Revenue Code editor.
A native of Michigan’s northern Lower Peninsula, Faloon is a journalism graduate of Michigan State University. You can reach her at [email protected].
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