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EGIA’s 'Cracking the Code' Show: CSR Selling Skills
Your customer service reps and lead coordinators are a key point of first-contact, but many go through the motions and miss a big opportunity on that first call.
This week, Weldon Long explains how the lead coordinator can glean everyday, seemingly insignificant information from the homeowner that, when passed on to the salesperson, can be the difference between a closed sale and a missed sale.
Plus, customer service expert Brigham Dickinson joins Weldon to explain the three elements that go into being a great dispatcher, as well as some key tips for selling service agreements over the phone.
All that and more on this week's episode of Cracking the Code! Watch now at EGIA.org/CBS-Show before it enters the EGIA members-only archive on December 21.
Weldon Long | New York Times Best Selling Author & Creator of the HVAC Sales Academy
Weldon Long is the NY Times Bestselling Author of The Power of Consistency and one of the nations leading experts on building profitable contracting companies. His clients include Direct Energy, Clockwork Home Services, FedEx, Dex Media, Carrier/Bryant Corporations, Goodman Manufacturing, Rheem/Ruud and many of the best service contractors in the nation. Dr. Stephen R. Covey, Tom Hopkins, Tony Robbins and the Napoleon Hill Foundation have endorsed his work and books. Learn more at www.HVACSalesAcademy.com or www.WeldonLong.com.