As a service professional, you might speak with scores of customers on a typical work day. Most are pleasant and a few can be difficult, but you tolerate it. A single demanding customer does not push you over the edge; however, each event is cumulative, like a drop of water. They become annoying and bothersome. Nothing you can't handle, just aggravation. One customer blames you for damage resulting from a rough freight carrier. Another is frustrated about your service policy. Still another customer keeps reciting the same complaint over and over again....More
This week the product gallery includes a check valve that can support the weight of 1,000' of pipe, a thermostatic mixing valve for domestic water, an art deco faucet, a base layer for working in extreme cold, a new battery system and more.