I was monitoring a conversation on a Service Round Table forum and the question arose whether anyone knew of someone who had switched back to T&M from Flat Rate. I did. By the way, if you don't, won't, or can't switch to a proper way of doing business, the following scenario is exactly what will happen to you. I guarantee it. This guy switched back because, “Flat Rate's a rip-off and gives our industry a bad name.” This was his conclusion despite watching my ...

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