LAS VEGAS — Steve Miles thinks outside the box when it comes to recruiting. Miles, the co-owner of Jerry Kelly Heating & Air Conditioning in St. Charles, Mo., asked for a show of hands of how many of the plumbing and HVAC contractors attending the Service Nation Alliance meeting here were hiring. Most were. How many had gotten more than 10 applicants in the last 12 weeks, he asked? More than 20? Few did. More than 30? None raised his hand. Miles surprised the room by saying he had ...

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