The world’s largest plumbing heating cooling trade show — ISH — occurs every other year in Frankfurt, Germany. It’s a preview of coming attractions in the world of plumbing. Here’s what you can expect....More
Maya Angelou said, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” How do your customers feel after interacting with your front line personnel?...More
The first thing to remember with customer disputes is that this is a business issue. The customer has enough emotion for both of you. Lose yours. Take an analytic view of the situation, consider the possible outcomes, and seek the solution with the best return/least cost to the business....More
This week, a heat exchanger that incorporates intelligent monitoring technology, a line of condensate neutralizers, an add-on for Autodesk Revit MEP, a snow and ice-melting system, a geothermal heat pump and more.