How should you measure the success of your service operation? What are the Key Performance Indicators that you can use to judge the performance of both your customer service reps and your service techs? Quality Service Contractors Business Coach Beth Dobkin has spent her career figuring out what to measure in a service operation and what those KPIs should be. Dobkin started with her husband’s plumbing and HVAC service company, which they sold to a Fortune 500 company in 2000. The ...

Register For Free or Sign In to Access Entire Article

"How does your service operation measure up to these metrics?" is FREE to access as a registered user on Contractormag.com. Why register for Contractormag.com? It's simple and free, and provides:

  • Access to exclusive articles and news coverage
  • The full version of all monthly digital editions dating back to 2010
  • Allows you to comment on articles and discuss news with Contractor's editors
  • Gain valuable media content and more!

Already registered? here.