Which is better, a client or customer? If you see your career as a lawyer would see his career, you will call them clients. If you are a person who is only interested in selling your efforts as a craft without your corresponding professional expertise and knowledge base backing it up, then you would probably call them customers....More
I’m still shocked in this modern day and age that so many contractors of all stripes are still not using even basic techniques to document and analyze actual field crew performance in relation to expected same as evidenced in the original estimates....More
Hello, it’s me — your trusty project management columnist Kent H. Craig. But for this column I become Gordon Ramsay, world-famous chef, author, restaurateur, entrepreneur and raconteur, and write about project management through his eyes....More
As defined by Dictionary.com, koan [koh-ahn] is a nonsensical or paradoxical question to a student for which an answer is demanded, the stress of meditation on the question often being illuminating. Thus, here are some koans about project management for you to ponder....More
Little did I or anyone know how big that inflating egg on the ever-growing high wall actually was or how big a mess it would help create, then foster The Great Recession. All we knew was that the level of new residential expansion was totally unsustainable and that we all better make the best of the situation because if we didn’t someone else would....More
Spend enough time in middle management in the mechanical contracting industry and you'll eventually find yourself in project management hell, something similar to the underworld described by Dante in his "Divine Comedy."...More
I’m not going to sit here and pretend to have a clue what that or those things might be that will help The Great Recession turn the corner and eventually stabilize not just the economy in general, but our middle-management mechanical contracting employment section in particular....More
On Oct. 1, 1998, I took a step of faith with the publication of my first column in CONTRACTOR, "The 7-1/2 Cardinal Myths of Project Management," and to say my path for the past 13 years since has been interesting would be an understatement...More
It’s an old saying in the trades that if you want to really keep a secret, bury it in a copy of some new building’s specifications, that way it’s sure to be ignored even if it’s noticed. We’ve all read into the hundreds if not thousands of pre-bid specs and how many times have we really read them as opposed to reading over them?...More
So much has changed since CONTRACTOR came on the plumbing industry scene.
Some of the most recent issues in the industry, affecting all contractors, are education and training, residential fire sprinklers, green building, and lead free piping.