In the age of the IoT, smartphones, laptops, tablets, and the rest of the mobile technology are no longer just a mere device. They have become tools as crucial to the field engineer as the tape measure. While mobile platforms evolve, the IoT is expected to deliver a wealth of functionalities and information we used to only dream of a couple of years back.

This infographic from shows how IoT is making an impact and helping the field service industry reach a critical crossroad from job scheduling and communication to customer service and billing.