Last month's column dealt with a staged set-up utilizing a leaking electric water heater. At our morning shop-meeting, I asked employees, "How would you trouble-shoot that service call?" Imagine how horrified you would be to discover any of your employees acting as did the plumbers in the Hansen "Dateline" segment. I wanted to be sure that everyone knew the proper procedure to follow a logical step-by-step investigation. Checking an electric water heater for ...

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