CLEVELAND — The Northeast Ohio Master PHCC Chapter has invited Steve Coscia to conduct his Customer Service Superiority seminar in Cleveland on September 25, 2014.

The Sept. 25 customer service seminar will focus on how companies can use soft skills to boost customer retention, handle price objections and handle difficult situations. The seminar is for anyone who interacts with a customer and that includes sales professionals, technicians, installers, dispatchers, finance people and phone reps.

“We are excited that Steve Coscia will be coming to Ohio and adding value to our PHCC member’s customer service efforts,” said Debbie Tittl, Executive Secretary of the Northeast Ohio Master PHCC Chapter.

Coscia is an Ohio favorite having keynoted an Ohio PHCC annual conference in addition to numerous seminars throughout the state.

“Soft skills are what customers are most likely to remember and are vital at improving customer service,” said Steve Coscia, the author of “HVAC Customer Service Handbook,” a popular trade school textbook used by more than 120 colleges and universities worldwide. You can purchase the book at CONTRACTOR’s Workplace Learning Center.

For more information, contact Debbie Tittl at 440-337-4285 or download a registration form at