PHILADELPHIA – CONTRACTOR magazine is proud to announce that Steve Coscia, author of the HVAC Customer Service Handbook and one of CONTRACTOR’s Best Practices columnists, has earned the Certified Speaking Professional (CSP) designation, which is conferred by the National Speakers Association. The CSP designation is the speaking profession’s international measure of public speaking excellence.

Many of CONTRACTOR magazine’s readers have attended Coscia’s conference speeches at a variety of industry events, including Comfortech. This year, Comfortech will be held in Nashville, Sept. 9-11. Register for Comfortech today!

Attendees especially enjoy Coscia’s lively storytelling. Conveying a story to inspire and motivate is his specialty.

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“The Comfortech seminar and trade show event, seeks the best speakers,” said Mike Weil, editorial director for Contracting magazine and Comfortech content director. “Over the years Steve Coscia has been a regular member of our faculty because our attendees gain value from his very relevant content and interactive, lively delivery. As the content director for Comfortech, I'm pleased and proud to be part of Coscia's success in achieving the CSP designation.”

Established in 1980, by the National Speakers Association, the CSP is earned by fewer than 10% of professional speakers. 

In addition to speaking, Coscia has written the HVAC Customer Service Handbook, which is taught at more than 100 colleges and trade schools worldwide.

To learn more about Steve Coscia go to To purchase his handbook and other educational products go to the Work Place Learning Center