Dave Yates

Pay it forward -- ‘Les is more’ 
Without hesitating: define outstanding customer service (OCS). Can that be relayed to your customers in writing or is it simply that the actions behind OCS speak louder than words?
The Plumbing Industry’s Common SenseStandard of Care  1
Is there a standard of care in the plumbing industry? We learn at our mother’s knee (and my mother was no exception): “Wipe your feet or take off your shoes!” She had worked hard to keep our home clean.
Making a smart investment in energy  68
“My air conditioning has died, it’s almost 90°F on the first floor, and I need help!”
Danger lurks: be careful my friends 
Mechanical contractors face dangers both obvious and hidden on a daily basis.
A clean slate for Gravel Hill 47
'We know what we want for our new home at Gravel Hill: electric radiant heating, electric water heater, and central air- conditioning.'
Steam to hot water conversion  30
Customers with steam heating systems often ask about the possibility of converting to hot water and it’s been my experience that this request is driven by three basic needs: No. 1 is reducing the annual operating costs; No. 2 is uneven distribution of heating; and No. 3 is safety due to small children or elderly being burned (1-PSI steam delivers 215°F radiator surface temperature).
Grounding CSST  39
Corrugated stainless steel tubing (CSST) has been widely used for natural and propane gas systems.
Get the lead out!  55
Time was — that phrase meant pick up the pace — you’re moving too slow! Come Jan. 4, 2014, it will take on a new meaning — one with consequences and, at present, confusion.
An antique toilet overhaul  33
Historical homes built prior to, or shortly after, the turn of the last century present challenges for restoration of antique plumbing fixtures and faucets.
Plumbing at the AHR Expo  3

What do you get when sharing more than 1,900 exhibitors with more than 51,000 visitors? Sore feet! AHR, the 65th International Air Conditioning, Heating, Refrigeration [and some plumbing too] Exposition was held January 21-23 in Dallas. Attending a show this large creates a need to select a select list of what you want to see and do.

The Freedom of speech free for all 
It all started with, “Hello, I’m calling from Angie’s List. Would you be the person responsible for your business listing information? Are you Dave Yates?”
Waterless toilets: an open letter to Bill Gates  54
A friend sent me this link to an article about a $2.2 million grant awarded to a Univerasity of Toronto engineering team by the Bill & Melinda Gates Foundation: http://www.homelandsecuritynewswire.com/dr20121129-engineers-awarded-2-2.... (Read the article before you continue reading this column.)
Elusive Btus
“Ask him, he knows about indirect water heaters,” I heard as I entered the no-spin zone: a local supply house where a competitor was seeking help from his inside salesman.
Elusive Btus  1
“Ask him, he knows about indirect water heaters,” I heard as I entered the no-spin zone: a local supply house where a competitor was seeking help from his inside salesman.
Lighting a fire with water  1

Fishing and hunting clubs in remote locations where no electricity is available can present unique challenges for adding creature comforts. Maintaining the rustic appeal desired by their members is often a high priority. A huge snowfall caused the collapse of an old 1800s-era log cabin a few decades ago and in its place a new log cabin had been constructed by the members of the club.

Blogs and Opinions
Recent Supplements
Follow @contractormag on Twitter 

Sponsored Introduction Continue on to (or wait seconds) ×