Dave Yates

Dave
Yates
Articles
Contractor's customers still shocked about last year's electric bills 1
Her name was Elizabeth. It was immediately obvious she was mad as hell! "I want to know why I just got an electric bill for more than $1,500. The electric company says it was my heating system. You need to get someone over here right away and fix this thing. And, I want to know how much you will charge me before you send someone because I'm a widow and I won't stand for being ripped off."
What to do when a customer wants to switch from oil to propane 
“Dave, we would like a price to have our oil boiler replaced with a propane furnace in order to reduce our energy costs.”
Selling whole house generators? 
Stormy weather ahead! Question: What’s the No. 1 problem that causes home generators to lock out or underperform? Read on for the answer my friends.
Walking into a worst-case mechanical system
Work for any lawyers? Do so with eyes wide open! I stepped into a potential minefield recently when a local lawyer asked me to check his HVAC zoning system to see if it could be put back in service.
Flat panel radiators provide home with radiant comfort  2
“My wife and I would like you to visit our home to see if there’s anything that can be done to provide us with some comfort. We’ve been told the issues can’t be resolved.”
Plan for success with radiant systems 
In 1993, I knew enough about hydronics, and, servicing 1940s era radiant heating systems, to know I wanted our new home to be bathed in luxurious radiantly heated comfort.
Tankless water heaters? Quiet as a church mouse 
Working for churches is an interesting journey.
Pay it forward -- ‘Les is more’ 
Without hesitating: define outstanding customer service (OCS). Can that be relayed to your customers in writing or is it simply that the actions behind OCS speak louder than words?
The Plumbing Industry’s Common SenseStandard of Care  1
Is there a standard of care in the plumbing industry? We learn at our mother’s knee (and my mother was no exception): “Wipe your feet or take off your shoes!” She had worked hard to keep our home clean.
Making a smart investment in energy  14
“My air conditioning has died, it’s almost 90°F on the first floor, and I need help!”
Danger lurks: be careful my friends 
Mechanical contractors face dangers both obvious and hidden on a daily basis.
A clean slate for Gravel Hill 12
'We know what we want for our new home at Gravel Hill: electric radiant heating, electric water heater, and central air- conditioning.'
Steam to hot water conversion  24
Customers with steam heating systems often ask about the possibility of converting to hot water and it’s been my experience that this request is driven by three basic needs: No. 1 is reducing the annual operating costs; No. 2 is uneven distribution of heating; and No. 3 is safety due to small children or elderly being burned (1-PSI steam delivers 215°F radiator surface temperature).
Grounding CSST  8
Corrugated stainless steel tubing (CSST) has been widely used for natural and propane gas systems.
Get the lead out!  39
Time was — that phrase meant pick up the pace — you’re moving too slow! Come Jan. 4, 2014, it will take on a new meaning — one with consequences and, at present, confusion.

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