Dave Yates

Diving into the deep end of a plumbing spa issue 
Distressed and angry would sum up the owner’s feelings. “But, I had a certified home inspection,” said the homeowner.
I spy: benefits of researching your customers online 
Wouldn’t it be great if you could read your customers’ minds? Know in advance what it is they really need, want and desire before you step foot in their home?
Toilet talk with Howie Mandel
As luck would have it, a chance encounter led to an opportunity to interview Howie via Skype and an opportunity to inject a bit of potty humor in the process.
Pros, cons and return on investment 
Think about how many times you’ve asked yourself the same question of “Is it worth the investment?"
The pros of batting cleanup
You’ve been there too, and the call asking for your help is a Siren’s song too hard to resist. You know you want to see what corners the bums cut to undercut your bids.
Your reputation makes or breaks your business 
Your business will thrive or perish by its reputation. Slow to build and oh so easy to quickly demolish, your reputation is too important to ignore.
Dealing with acidic condensate 
The 1980s brought forth the first condensing gas-fired appliances we dealt with: 92% efficiency furnaces.
A pressing need, now for refrigerant 
During the convention, I had many opportunities to video-interview several dynamic presenters and manufacturers that were exhibiting new and innovative products.
Is A/C as serious a threat as terrorism? 
Do cooling systems really pose as big a threat (is of equal importance) as ISIS?
As a service business you need to serve all equally well 
Curiosity got the better of me, so I asked who the new tenant was going to be. “This will be the York County Democratic Headquarters.”
Energy hog at country club is dumb as a box of rocks 
Two years later, I received a phone call from a gentleman interested in purchasing the entire country club complex. The Florida owner was embroiled in lawsuits and owed hundreds of thousands of dollars in back taxes.
Jetting drain lines — an art form 
Professional drain cleaning is an art unto itself.
Mastering the outdoor reset curve 
Does it make any sense to install hot water boilers that are sized to match design-day ambient outdoor air temperatures?
Technology and the perfect storm  1
At the recent AHR Expo convention in Orlando, technology was a prominent feature built into virtually all of the products on display.
Flint water crisis: lead is dead 
As plumbers we have been exposed to lead products for our entire careers and will continue to be exposed to lead. It is our responsibility to ensure we protect the health of our customers.

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