LAS VEGAS — The word legendary is overused but it fits when applied to Ron Smith. Who’s Ron Smith? He invented the service agreement and that alone should make him legendary. He’s become one of the nation’s foremost contracting consultants and members of the Service Round Table heard his tips for becoming an ultra-successful contractor at the group’s International Round Table here....More

LAS VEGAS — Steve Miles thinks outside the box when it comes to recruiting. Miles, the co-owner of Jerry Kelly Heating & Air Conditioning in St. Charles, Mo., asked for a show of hands of how many of the plumbing and HVAC contractors attending the Service Nation Alliance meeting here were hiring. Most were. How many had gotten more than 10 applicants in the last 12 weeks, he asked? More than 20? Few did. More than 30? None raised his hand. Miles surprised the room by saying he had 270 applicants in the last 12 weeks....More

SAN FRANCISCO – Voxer, a pioneer in push-to-talk (PTT) and multimedia messaging, has been chosen by Roto-Rooter to connect desk and field workers and enable instantaneous communication....More

ATLANTA — At the first, annual PMA Plumbing Heating Cooling Expo, Marietta, Ga., April 24, there will more than 50 vendors showcasing the latest products and services for contractors....More